IMT – 55 : TOTAL QUALITY MANAGEMENT

PART – A

Q1. Explain the evolution of quality.

Q2. What are the 8 dimensions of quality.

Q3. What is the essential difference between product and service quality?

Q4. Explain 14 point stated by Deming for assuring quality. 

Q5. Explain PDCA cycle. 

PART – B

Q1. Quality is free. Critically analyse the statement.

Q2. What are the various quality costs.

Q3. Discuss the essential characteristics of a TQM organization.

Q4. Explain essential requirements of Malcolm Balridge Award. 

Q5. Leadership is key to success of TQM in an organization. Critically examine the statement.

PART - C

Q1. What are the basic 7 tools of problem solving.

Q2. What are the different methods of sampling.

Q3. Explain-Poka Yoke and 5S.

Q4. Write a brief note on steps to be taken to implement ISO 9000:2008.

Q5. Explain how QFD can help in better designing of products.

CASE STUDY – I

Assume that in the manufacture of 1 kg Mischmetal ingots, the product weight varies with the batch. Below are a number of subsets taken at normal operating conditions , with the weight values given in kg. Construct the X-Bar, R-charts and analyse the results.

The quality of service in a hospital is tracked by observing medication errors from the 1000-patient days medication for each observation. The result of 25 such samples is shown below in the table:

Table: Medication Errors

Questions:

1. Construct an appropriate control chart.

2. Analysis the control chart.

3. Is a goal of error-free performance reasonable to expect from this system?