PART A

1. How does Indian Organizations differ from their Western counterparts?

2. Define Organisational Behaviour. State its importance and scope with at least two examples from the corporate world.

3. What are the trends affecting business organizations globally? How are organizations responding to the challenges raised by these needs?

4. What is an “ethical dilemma”? Why would ethical dimensions of management be highlighted along with a rise of diversity in Organizations?

5. What is social perception? Why is it described as self-fulfilling in nature?

PART B

1. Explain the following factors of the Attribution Process:

a) Consistency

b) Consensus

c) Distinctiveness

2. What are the limitations of extrinsic motivation? Why do organisations rely on it?

3. Explain the similarities between Need Hierarchy Two –Factor, ERG and Mc clellands classification of needs?

4. How can a systematic study of personality help the individual and the organization?

5. Why do we need to manage emotions? How can emotional Intelligence help manage emotions? 

PART C

1. Which are the key interpersonal skills? What is the advantage of the skills approach to Interpersonal phenomenon at work?

2. What measures should be taken by an organization to make the teams more effective?

3. If you saw a diagram depicting an organizational structure, would you be able to identify the sources and direction of power in it? Give examples?

4. Explain how role pressure and role forces shape role performance? Which one should have a stronger impact? Support your answer with examples?

5. Detail how leaders can bring about effective turnaround of organization? Explain a leader’s contribution to the process of Institution Building?

Case Study - I

Jeenat is the Accounting Department manager for a regional chain of convenience stores. Jennifer is an accounting “superstar.” She has a bachelor’s degree, recently passed her CA exam, and is really exceptional in her accounting knowledge. She was so good, in fact, that she was promoted to department manager in her previous company after only two years on the job. She has been at her current company for ten months. She has implemented two accounting procedural changes that have streamlined the work and resulted in cost savings for the company.

She reports to the CFO, and he is concerned about Jeenat, despite her obvious talents. There is no denying that she has had a positive impact, but Jennifer is not fitting in so well. Jennifer is a poor communicator and seems to have alienated quite a few of her peers and her employees. She is often aloof and distant, and her usual way of motivating performance is to simply dictate what will be done and expect compliance with her orders. She has good ideas but has little ability to present them well or to work as part of a team.

Q1. You are Jeenat’s CFO, and you believe you can coach Jeenat. How would you approach her and what would you say? What issues would you work with her on?

Q2. How would you hold Jeenat accountable for improvement on the issues you identified?

Case Study - II

Abhay joined a leading construction conglomerate for summer job. The company he was assigned Cranebow was in the business of manufacturing construction material which had to be delivered to the client sites using a missed fleet of hired and owned trucks. Abhay was interviewed by the head of this business, Raman Varma, who had taken charge of this operation about three months back.Varma has been brought by the top officials at the conglomerate for bringing Cranebow from loss to profit as soon as possible.

When Abhay analysed the industry, he saw opportunities flying everywhere. The demand was rising, the market was liberalized and there were no conditions that favored competitor’s more than Cranebow. So how could the losses at Cranebow be explained? Abhay had been taking his meals at the common mess, and hoped to make some contacts with the regular employees. Two weeks in to the assignments, he was still hopeful to develop friendly rapport with some people there. He accompanied some of the trucks to the sites and got to talk to the site personnel of the clients. Abhay learned that the revenue collection at Cronbow was problematic. Some clients tricked the company because the records of the order price,, dispatch quantity and the proof of material received by the client were not maintained properly. So, when disputes arose,the copany had to grant the clients’ claim.

Next day,Abhay met the plant head to show to him some of the formats of the reports he had been preparing. The plant head took a look at those forms,and said,”Good,you have worked very hard on those forms.But these are not usable. ”Plant head then showed the flaws in each of the forms drafted by Abhay. Abhay was amazed to see this-the forms suggested by the plant head were simple, user friendly and compact. Then why was the information not available in the interest of the company when needed? The plant head said, “You should have asked the person’s sitting at the top. If I show what I know to them,will they listen? What do I gain by revealing what I know? My job is to run the plant, and run the plant I do. Why should I worry about anything else?

Q1. What attitude is reflected in the plant-head’s words and action? Is it favorable for the organization?

Q2. What measures do you recommend for changing the current attitude of the plant –head?